Public Policy & Internal Standards

We think it’s important to take a stand on issues to support our business and because it’s who we are and how we operate.

That’s why we believe we have a responsibility to advocate both internal and public policies that support the health of our business, our partners (employees) and the communities we serve.

The policies and positions below demonstrate our commitment to being a responsible business. They range from global ethical business standards to our own guidelines for doing business. From how we buy our coffee to how we ensure the best possible workplace  for our partners, we believe it is important to operate consistent with our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.

Social Responsibility

  • or – our commitment to ethical business practices
  • – how we engage policymakers on issues that impact our business, our people and our communities
  • UN Global Compact – supporting international principles of ethical business practices
  • – giving customers access to information to make informed decisions

Our workplace

  • – our commitment to basic human rights as a core component of the way we do business and how we engage our partners
  •  – our non-discrimination policy
  • – our support for healthcare reform that allows us to continue to offer affordable coverage to our partners

Ethical sourcing

  • – our expectations for suppliers to operate in a responsible and ethical manner
    •  – our sustainable coffee guidelines for producers
    • – our sustainable cocoa guidelines for producers
    • – our sustainable manufactured goods and services guidelines for producers
  •  – U.S.
  •  – our preference for animal welfare-friendly practices and ingredients
  •  – our commitment to pursuing zero net deforestation across our supply chain
  •  – our commitment to using 100% RSPO certified palm oil in our company-operated stores
  • – our zero tolerance policy for the use of forced labor and human trafficking

LEED® Certified Stores

Building Greener Stores

We’re creating more eco-conscious stores on a global scale from the design stage right through to construction and operations. Learn more